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Privacy Policy

Last updated: 15th September 2025

Lucky Lock Master (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect your personal data when you use our website www.luckylockmaster.com or our services.

1. Information We Collect

We may collect and process the following information:

  • Personal Information: Name, phone number, email address, and any details you provide when contacting us through forms, calls, or email.

  • Service Information: Location details when requesting locksmith services.

  • Technical Data: IP address, browser type, operating system, and how you interact with our website (via cookies or analytics tools).

2. How We Use Your Information

We use your information to:

  • Respond to enquiries and provide locksmith services.

  • Manage bookings and customer accounts.

  • Improve our website and customer experience.

  • Send updates or promotional material (only if you have opted in).

  • Comply with legal and regulatory obligations.

3. Lawful Basis for Processing

We process personal data under the following lawful bases:

  • Contract: To provide locksmith services you request.

  • Legitimate Interests: To improve our services, respond to enquiries, and ensure website security.

  • Consent: For marketing communications.

  • Legal Obligation: Where required by law.

4. How We Share Your Data

We do not sell or rent your personal data. We may share your information with:

  • Trusted service providers (e.g., website hosting, analytics).

  • Professional advisers (e.g., accountants, legal services).

  • Authorities, if required by law.

5. Cookies

Our website uses cookies to improve functionality and user experience. For more details, please see our Cookie Policy.

6. Data Retention

We keep your personal data only as long as necessary:

  • For enquiries: up to 12 months.

  • For customers: up to 6 years (for accounting/legal purposes).

7. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you.

  • Request correction of inaccurate data.

  • Request deletion of your data (where applicable).

  • Object to processing or withdraw consent.

  • Request data portability.

To exercise your rights, please contact us using the details below.

8. Security

We take reasonable measures to protect your data from loss, misuse, or unauthorised access.

9. ICO and Data Protection Fee

We have assessed our obligations under the Data Protection Act 2018 and UK GDPR. Based on guidance from the Information Commissioner’s Office (ICO), we are not required to pay a data protection fee at this time.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Email: hello@luckylockmaster.com
Phone: 07563 060907

11. Complaints

If you are unhappy with how we handle your data, you can also lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

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